Refund policy
MAKE MY SHAVE : RETURNS POLICY
Australian Customers:
We want you to love your Make My Shave routine. If something isn’t right, we’re here to help — simply and fairly.
We offer a 30-day money-back guarantee on the following products:
- Women's Razor (Starter Kit) — 1 handle + 4 blades + Holder
- Metal Dermaplaner Kit — 1 handle + 3 blades
If it’s your first time trying these products and they’re not the right fit, you can return them within 30 days of delivery for a refund (excluding shipping costs).
How to Initiate a Return:
If you decide the product isn’t right for you, please email hello@makemyshave.com.au within 30 days. To process your refund, we ask that you return all applicable items in your Women's Razor or Dermaplaner Kit.
Please return items using tracked postage and share the tracking number with us.
Return postage is at the customer’s expense and is non-refundable.
We cannot accept responsibility for returns lost in transit.
Processing Your Refund:
Once your return is received and confirmed, we will process your refund within 90 days to your original payment method.
If your order qualified for free shipping and you return the full order, our standard delivery cost will be deducted from your refund. This simply covers the postage originally paid on your behalf and allows us to keep offering free-shipping thresholds for all customers.
Please note it may take your bank additional time to finalise the refund.
Refund Eligibility:
Refunds are available for your first purchase of Women’s Razor (Starter Kit: 1 handle + 4 blades + holder) and Metal Dermaplaner Kit (1 handle + 3 blades)
One refund per product type is offered per customer. All items must be returned.
Non-returnable items:
We do not provide refunds for Refill Kits, Extra Blades, Razor Holders, Travel Bags, Bundles, Skincare products (including Facial Oil and Hyaluronic Acid Serum), Gift Cards, or Sale/Promotional items.
This does not affect any rights you may have under Australian Consumer Law or other applicable consumer protection laws.
As we do not offer refunds on dermaplaner and razor blade refills, we recommend trying your initial kit first before purchasing additional blades.
Free Gifts:
In the event of a return, please be aware that any free gift should be returned. If you fail to include the gift, we reserve the right to deduct the full retail value of the gift from your refund.
Exchanges:
Due to the nature of our products we do not offer exchanges.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please email us immediately at hello@makemyshave.com.au and include 2–3 clear photos of the issue and your order number.
Need Help?
For any questions about returns or refunds, please don’t hesitate to contact us at hello@makemyshave.com.au.
Please Note: This policy is exclusive to our Australian customers and applies only to those who have received and tried our products. Please understand that postage costs are not covered by Make My Shave.
For full details, please review our full terms & conditions here.
Lifetime Handle Warranty
Your Metal Dermaplaner and Women's Razor handle are covered by a lifetime warranty against manufacturing faults and defects, for as long as you own the product.
If your handle is found to have a genuine manufacturing fault, we will replace it free of charge. Please note this warranty covers the cost of the replacement handle only, postage costs are not included.
This warranty does not cover:
- General wear and tear
- Discolouration or cosmetic changes over time
- Damage caused by misuse, accidental damage, or not following our care instructions
To make a warranty claim, please contact us at hello@makemyshave.com.au with your order number and a photo of the issue, and we'll take it from there.