FREQUENTLY ASKED QUESTIONS

Make My Shave™ is an Australian-owned beauty brand redefining shave care for women.

We believe shaving should feel like skincare—gentle, effective, and even a little luxurious.

Our range of vegan-certified razors and eco-friendly dermaplaning tools are designed to deliver glowing results without the waste, irritation or fuss.

It’s beauty on your terms: simple, sustainable, and made to help you feel confident in your own skin.

We’re proud to be purpose-led, female-founded, and committed to doing things differently—from the way we treat skin, to the way we care for the planet.

It all comes down to commitment.

Our Women's Razor is a one-time purchase—ideal if you want to try our product without subscribing. You’ll receive our signature platinum-glow handle, two premium razor heads, and sustainable packaging. No strings attached.

The Starter Kit is designed for those ready to embrace the ease of a subscription. You’ll still get the same premium razor, but with the added convenience of blade refills delivered to your door—and the chance to subscribe and save.

Both options include:
✓ 1x reusable platinum-glow handle
✓ 2x razor heads with our unique 360° moisture cushion
✓ Eco-friendly packaging

Before purchasing your Starter Kit, you’ll create a personalised shave plan—choosing how often you’d like refills (every 1, 2, or 3 months).

First, we’ll send your Starter Kit with your reusable razor and two premium blades. Then, like clockwork, we’ll deliver 4 fresh razor heads to your door based on your chosen frequency.

No more last-minute store runs or dull blades—just a simpler, smoother shave, always on hand.

You’ll have access to your own account to easily pause, update, or cancel anytime, and our friendly Australian-based team is here if you need help.

Total control. Zero fuss. Shaving, made effortless.

Yes! Your subscription is completely flexible. You can pause, skip, change your delivery frequency, or cancel anytime—no questions asked.

You’ll have access to your own account dashboard, and if you ever need a hand, our Aussie-based support team is here to help.

Your razor, your routine, your rules.

If you need any help updating your account or would like us to arrange a bespoke delivery schedule just for you, simply contact us at any time. We're always happy to help.

Our soaps and facial oils are proudly made in Australia in partnership with trusted local manufacturers.

Our razors and blades are expertly crafted in China, ensuring premium quality and performance, while meeting our strict ethical and sustainability standards.

Can I purchase the razor without a subscription?
Absolutely! you can purchase our Make My Shave razor as a one-off purchase with our Razor-Only option or with our Face & Body Bundle.

Our subscription is designed to make your routine easier, with fresh razor heads delivered to your door—plus, you’ll enjoy extra savings.

Not ready to commit? That’s totally fine. You can cancel anytime, hassle-free.

And if you ever need help, our friendly Australian-based support team is here for you.

From 1 April 2023, Make My Shave partnered with House of 10,000 Petals Regeneration Trust for new tree planting projects.

The collaboration aims to support regenerative projects in Corndale, a subtropical area in Northern NSW. Make My Shave donates 5% of profits from every razor subscription towards planting native trees and species.

Our team are also on the ground to support tree planting days. We share updates with our community, showing you exactly what happens with the donated funds.

We are committed to helping rehabilitate ecosystems, starting with those on our doorstep. 

From 1 April 2023, our regeneration initiatives will help restore biodiversity in the subtropical area of Corndale in Northern NSW.

We provide a recycling option for used razor heads. Simply purchase our Pink Mailer and send your blades back whenever you're ready. We'll do the rest!

Once used blades are returned to us, they're put in our Zero Waste Box™ and then shipped to TerraCycle® Australia.
Everything collected through the Zero Waste Box™ system is sorted and processed into raw materials that can be reused instead of being sent to landfill.

TerraCycle® is a social enterprise and waste management expert. Their Zero Waste Box™ is a recycling solution for typically hard-to-recycle materials, which are then turned into new products. Through their recycling system, TerraCycle® has diverted millions of pounds of valuable resources from landfills all over the world.

Yes! We’ve designed smart, sustainable packaging for all our products—everything is either recyclable or home-compostable.

Our women’s razor, dermaplaner, and refill blades are packaged in recyclable kraft materials, while our facial oil comes in recyclable glass.

Orders are shipped in eco-friendly envelopes or kraft boxes, housed in home-compostable mailers from Hero Packaging. We also use soy-based ink on our eco-friendly stickers from NoIssue—and we keep things minimal by skipping unnecessary printouts.

Because for us, shave care should be kinder—to your skin and the planet. ♻️

Voted Best Razor of 2024 in the Beauty Shortlist Awards, our reusable razor is designed to deliver the smoothest shave—every time. The ergonomic metal handle is perfectly weighted for control and pressure, while the non-slip grip glides effortlessly around curves.

Each razor head features 5 ultra-sharp blades and a 360° moisture cushion infused with Aloe Vera and Vitamin E to protect sensitive skin. Fewer passes, less irritation, and a brilliantly close finish that lasts.

Our 360° moisture cushion is infused with a gentle blend of Aloe Vera and Vitamin E to help soothe, hydrate, and protect your skin as you shave. This skin-loving combination allows the blades to glide effortlessly, reducing friction and irritation—leaving your skin feeling smooth, nourished, and refreshed.

We’re also proud to say our razor is 100% Certified by Vegan Australia. That means none of the ingredients in our moisture cushion are derived from animals, and our entire shave system meets strict cruelty-free standards. A kind choice—for your skin and the planet.

Ingredients:
Polyethylene glycol, Polystyrene, Styrene-Ethylene/Butylene-Styrene (SEBS), Aloe Vera Extract, Vitamin E (Tocopherol)

Each head has 5 super sharp stainless steel blades made in Sweden.

Thankfully variety is the spice of life, and everyone is different. Not all women shave the same parts, and of course, hair can vary in texture, thickness, and growth speed. 

Our blades are designed for quality, which means they tend to last longer than average razor heads.

While we suggest changing your blades around 5-10 shaves, what’s actually important is how you feel.

You can always start with a bi-monthly subscription and if you decided that either one or three months would work better for you, simply update your account. If you'd prefer to have a bespoke delivery schedule, simply reach out to us directly and we'll arrange this for you.

Taking good care of your razor and heads will ensure a sharper shave for longer. Rinse your women's razor thoroughly after each shave — the open-back design of the razor head makes it easy to clean. Keep your razor out of water when not in use. It’s also better to keep your razor head upright so that it's not lying facedown on a surface. 

The Make My Shave razor holder can help extend the life of your blades. The stainless steel design means you can hang it exactly where you want it. 

While Make My Shave is created for women, men can absolutely enjoy the razor too. The Superlube head smooths legs, arms, face, and private areas including pubes, butts, and balls. 

Once wet, the razor head provides a gorgeous gooey lubrication. You may find this lube gives enough protection for a smooth, bump-free shave. But remember, everyone’s skin is different, so you may prefer to use your razor with a gel, oil, soap, or foam. 

For a truly dreamy smooth shave, we recommend trying our Shave Cushion.

If you’re thinking about a razor for pubic hair, our razor works great on desired areas. The comfort grip handle is easy to hold and gets to hard-to-reach places while the cushioning around the blades is kind to delicate spots. 

For great tips on shaving pubic hair, check out our Earth & Body Blog.

At Make My Shave, we're confident that your razor and dermaplaner will be your lifelong shaving companions. That's why we proudly introduce our 'Lifetime Handle Warranty'. When you subscribe to Make My Shave, you automatically activate your Lifetime Handle Warranty with us.

What's Covered:
We've got you covered when it comes to faulty elements. If you experience issues with clips, buttons, or grips, we'll replace them for you hassle-free.

What's Not Covered:
Please note that the Lifetime Handle Warranty does not cover a lost or misplaced razor handle. Additionally, any damage caused by neglect, such as accidentally dropping the handle from a height, is not covered by this warranty.

How to Request a Handle Replacement:
If you encounter any issues covered by our Lifetime Handle Warranty and wish to apply for a new handle, simply send a description and photo of your handle to hello@makemyshave.com.au, and we'll assist you with an immediate replacement. Please note that a colour change cannot be offered.

We're committed to ensuring your shaving experience is always exceptional.

Delivery - Australian Based Customers

We offer a few delivery options to suit your needs:

• Standard Tracked Post: Arrives in 3–7 business days.
• Express Post: Arrives in 2–4 business days.
• Subscription Orders (Free Postage): Delivered within 7–15 business days depending on your location and postal conditions. To keep this option free and affordable, tracking is not included.

Please note: We’re unable to deliver to Parcel Lockers or Parcel Collect addresses.

Need help? Our Australian-based team is here—contact us at any time.

If you’re on a razor subscription, your Refill Kit will be shipped based on your original sign-up date and chosen delivery frequency.

For example, if you subscribed on 4 June with a 2-month frequency, your next refill will ship on 4 August.

Please allow up to 15 business days for delivery.

Need a specific delivery date? You can update your schedule anytime in your account—or just email us and we’ll help tailor your deliveries around your perfect shave days.

As we are currently unable to offer a redirect service, we kindly request that you double-check your delivery address when placing an order.

Please note that we cannot change the delivery address after your order has been processed and we are unable to provide a free replacement product due to an incorrect address given at the time of ordering.

For Razor Subscription Refills: If you'd like to update your delivery address before the processing of your Refill Kit, you can conveniently do so directly through your account or by reaching out to us directly. Please note that we cannot change your delivery address after your order has been processed or provide a free replacement.

If your order hasn’t arrived within our delivery timeframes or has been damaged in transit, please let us know immediately so we can resolve the issue.

Contact us via our online form or email: hello@makemyshave.com.au 

At this time we only ship to Australia — but watch this space!

If you are interested in Make My Shave being delivered in your area, please contact us and let us know.

Due to courier restrictions, please not that we cannot delivery to a Parcel Locker or Parcel Collect Address.

Australian Customers:
We want you to love your Make My Shave products—and we stand by them. If you’re not completely happy, simply email us at hello@makemyshave.com.au within 30 days of receiving your order, and we’ll guide you through the quick and easy refund process. No long forms, no fuss.

Our 30-day money-back guarantee applies to your first Starter Kit, Women's Razor and Metal Dermaplaner only. All other products—including extra blades, refill kits, razor holders, and bundle boxes—are excluded from this policy.

Full details can be found here here. 

International Customers:
At this time, our money-back guarantee is only available to customers within Australia. We are unable to process refunds for international orders.

Simply contact us via email at hello@makemyshave.com.au and we will make the refund arrangements.

If you would like to choose a specific date, you can do this from your account.

If you would like to change your delivery frequency - to either 1, 2 or 3 months or a customised frequency, simply contact us at hello@makemyshave.com.au and we will happily personalise your account to your preferred schedule.

If you'd like to add a password to your account for easy access in the future, simply follow the steps below:

1. Visit: www.makemyshave.com.au/account/register

2. Add your details and click Create Account

3. Enter the same email address that you used at checkout


If you require further assistance, please contact us at any time.

We make cancelling your account super simple! Just log into your account and hit the Cancel button.

If you'd prefer for us to do this for you, simply contact our Australian-based shave support team and we will do this for you.

If you're on the fence about cancelling, then just hit Pause instead.

There are no penalties or lock-in contracts. Make My Shave is designed to make your life simpler. Period.